Account & Data Deletion

Learn how to permanently delete your Coach Impact OS account, training history, and associated personal data.

Policy Last Updated: October 22, 2026 · Revision 1.1

1. Understanding Account Deletion

Account deletion is intended to be permanent and is different from logging out or uninstalling the mobile application. Following a verified request, our team processes removal of the account and associated records, subject to necessary retention exceptions. Some steps are performed by different services; if a step fails, the request remains incomplete for that step and requires support follow-up:

The applicable login and authentication account is processed separately from the coaching database, and may require follow-up if that step fails.
Live account-profile details (including name, email and phone number) are removed as part of completed account cleanup, subject to legitimate retention exceptions described below.
Associated training and cardio logs, nutrition entries, assessments, messages and other linked coaching records are included in the deletion workflow where applicable.
Uploaded progress photographs and private media files are included in storage cleanup; any cleanup errors require follow-up before removal can be confirmed.
Connected wearable authorisations and Coach Impact-held imported data are included in applicable account cleanup, subject to verification of the integration and storage steps. Disconnect access directly in the provider or Android Health Connect settings as well.

2. Signed-in self-service controls

2. How to Request Deletion by Account Type

For Trainees & Coaching Clients

Clients can request permanent removal of their account and training records through either of the following pathways:

Option A: Via Your Primary Coach

The primary coach or a platform administrator can initiate the client deletion workflow. The server processes linked records, stored files and associated authentication cleanup; if a cleanup step fails, the administrator must resolve the outstanding item.

Option B: Direct Written Support Request

Email our support desk at vinay@coachimpact.in from your registered account email address with the subject line “Account Deletion Request”. Include your full name and registered email. Our team will verify the request and aims to complete eligible deletion steps within 30 calendar days; if a legal retention requirement or technical cleanup failure prevents completion, we will explain the remaining steps.

Data-only deletion (keep your account)

Trainees who imported Android Health Connect records can use the existing Disconnect & Delete Data control when available. Disconnecting alone does not delete previously imported records. For other eligible data such as photographs, audio or documents, use the relevant in-app removal function or email vinay@coachimpact.in from your registered email with the subject line “Data Deletion Request” and identify the records. We will verify your identity, review retention exceptions and process eligible removal without requiring account closure.

For Strength Coaches & Personal Trainers

To maintain athletic record continuity for active trainees, coach accounts cannot be deleted while active primary clients remain assigned.

Coordinate the transfer or safe closure of active client relationships with platform administration; contact support if you cannot complete these steps yourself.
Ensure all shared coaching links have ended.
Submit your coach account termination request to platform administration or email vinay@coachimpact.in.

3. Data Retention & Integrity Exceptions

If an account cleanup step cannot finish immediately, Coach Impact OS retains a restricted technical cleanup job so authorised operators can retry the remaining storage and authentication cleanup. Deletion is not represented as fully complete until outstanding steps succeed. For help with an outstanding deletion request, contact the support address below.

In accordance with database integrity and system security practices:

Operational audit records: Limited audit events and pseudonymous identifiers may be retained for platform integrity, security and lawful recordkeeping. A historical identifier is not necessarily fully anonymous. We work to remove directly identifying metadata associated with deleted client records when it is no longer necessary.
Service-provider backups and unresolved cleanup: Records removed from the live application may remain temporarily in protected backups for provider-defined retention periods. Deletion of database rows, authentication accounts, stored files and external integrations can involve separate steps. If any step fails, our team must investigate; a successful request does not mean every copy disappears instantly. Contact support for the status and applicable retention details.

4. Questions & Privacy Inquiries

For comprehensive details regarding our data handling, categories of information collected, and technical safeguards, please review our full Privacy Policy.

Coach Impact OS Privacy & Governance

Email: vinay@coachimpact.in