Messaging & AI Safety

Rules and reporting options for coaching conversations and AI content.

Respectful communication

Coach Impact OS messaging is for assigned coaching relationships. Users must not harass, threaten, discriminate, solicit abuse, distribute unlawful sexual material, or share anyone else's sensitive information without authorisation.

Use the Report action next to a message, Report user in the conversation header, or Report AI response below an AI answer. You can block a conversation participant. Reports are available to authorised platform staff, who may investigate, remove abusive content where feasible, restrict accounts, and keep an auditable resolution record. Reporting does not guarantee an immediate response. For immediate physical danger, contact local emergency services.

AI-generated material may be inaccurate. Do not rely on it for diagnosis or urgent medical decisions. If an AI answer is inappropriate or unsafe, report it in the app.

For support, disputes or requests for review, see Contact. For personal data handling, see Privacy Policy and Account & Data Deletion.